Shipping & Returns
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Shipping Information
At House of Sole, we strive to deliver your luxury pieces as quickly and safely as possible. All orders are processed within 1-2 business days.
Domestic Shipping (Southern Africa)
- • Standard Delivery: 3-5 business days (R150)
- • Express Delivery: 1-2 business days (R250)
- • Free Standard Shipping on orders over R3500
International Shipping
- • Standard Delivery: 3-5 business days (R250)
Returns & Exchanges
We want you to be completely satisfied with your House of Sole purchase. If for any reason you are not, we accept returns and exchanges within 7 days of delivery.
Return Conditions
- • Items must be in their original condition: unworn, unwashed, and with all tags attached.
- • Footwear must be returned in the original box, which must also be in its original condition.
- • Sale items are eligible for store credit only.
- • Intimate apparel and earrings are non-returnable for hygiene reasons.
How to Initiate a Return
To start a return, please email our customer care team at info@houseofsole.co.za with your order number and the reason for your return. We will provide you with a return authorization and instructions on how to send your package back to us.
